Refund policy
At Dailora, we are committed to ensuring that you receive your products in proper condition. Our product replacement policy allows eligible customers to request a replacement within 7 days from the date of delivery in the circumstances outlined below.
Replacement Eligibility
A product may be eligible for replacement within seven (7) days from the date of delivery in the following circumstances:
- Wrong product delivered
- Product received in damaged condition
- Manufacturing defect
- Missing components or accessories
Replacement Conditions
To be eligible for a product replacement, the following conditions must be met:
- The product must be unused.
- The product must be kept in its original packaging.
- All manuals, tags, accessories, and components must be included.
- Clear photographs or videos showing the product issue may be required for verification.
- The replacement request must be submitted within seven (7) days of delivery.
Non-Replacement Items
Replacement requests may not be accepted in the following circumstances:
- Products that have been used.
- Products damaged after delivery due to misuse, improper handling, accidents, or negligence.
- Customized or made-to-order products.
- Clearance or final-sale products.
- Products that are missing their original packaging, accessories, manuals, tags, or components, where applicable.
How to Request a Replacement
If you receive a damaged, defective, incorrect, or incomplete product, please follow the steps below to request a replacement:
- Contact our customer support team within seven (7) days of receiving your order.
- Provide your order number along with clear photographs or videos showing the issue with the product.
- Our customer support team will review the request and verify the replacement eligibility.
- If the request is approved, a pickup may be arranged where the service is available.
- After the product is received and passes the required quality inspection, the replacement process will be initiated.
Replacement Timeline
Approved replacement requests will be processed after the product has been received and successfully passes the required quality inspection.
Replacement products are subject to product availability and stock levels at the time of approval. If the same product is unavailable, our customer support team will contact you regarding the available options.
Cancellation Policy
Before Shipment
Orders may be cancelled before they are dispatched. Customers should contact our support team as soon as possible if they wish to cancel an order before shipment.
After Shipment
Orders that have already been shipped cannot be cancelled and will be governed by the terms of this Replacement Policy.
Important Information
Replacement eligibility is subject to verification by our customer support team. Customers may be required to provide photographs, videos, packaging details, or other information necessary to verify the condition of the product.
Please retain the original product packaging, accessories, manuals, tags, and other components until your replacement request has been reviewed and resolved.
Contact Us
For questions regarding our replacement policy, damaged products, defective products, incorrect orders, or replacement requests, please contact our customer support team.
Email: support@dailora.co.in